My water was shut-off, but I didn't receive a bill. Why?

The Village generates and mails 5,000 to 6,000 water bills every month. Once they are sent to the Post Office they are out of our control.

We document when bills are returned to us by the Post Office but have no knowledge as to why. We mail delinquent letters prior to disconnection as a reminder of outstanding balances.

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1. How much of my property tax bill goes to the Village?
2. What do I get for my money?
3. Who determines how much I pay in property taxes?
4. Why do I pay my bill to the County when some of my money goes to the Village?
5. What are abatements?
6. What is a Special Service Area (SSA)?
7. Why is my water bill so high?
8. My water was shut-off, but I didn't receive a bill. Why?
9. I just moved to Carpentersville and need to set-up a water account. What do I need?